I would like to respond to Kenneth Wayne Tenny (AKA Kenny T.) allegations against Natalie Minh Interactive. I have worked in the IT field for 20 + years. In addition, I personally had Natalie Minh and her amazing team build my website in December 2016, so I will comment on Kenny T’s allegations below based upon my interactions with Natalie.
1) “Website text randomly and arbitrarily change to wrong information”. The WordPress CMS system is not designed by Natalie Minh but rather a standards-based, open source system which thousands of commercial websites use.
As the old adage says, “Garbage in, garbage out.” With that said three things could be the cause: a) User error in modifying the pages or b) your browser cache was stashing your old pages away or c) You were viewing the website as the developers were performing modifications per your direction. The first two cases are user error, and the last case, they are updating the website per Kenny’s direction.
2) In Natalie’s screen shots of the email chain, Kenny APPROVED the website completion! That means, his concerns of 2,3,4,5,6, 7, 8, 9, 11, 12 and the comment of “There were so many problems with my website, that listing them all would make this review unusually long” are his “problem” since he approved the website.
3) For concern #10 about Natalie disputing everything is incorrect. Standard troubleshooting processes are for the customer to document the steps which cause the problem to occur. Without those steps, Natalie and her team may not be able to reproduce the problem, therefore can’t fix it. When my website was in development, my video was being chopped off the top and bottom. I took pictures and explained when and where the problem occurred. Natalie’s team was able to reproduce the problem and fix it. Other times, I had “old pages” showing the incorrect information. Based upon their direction of dumping my browser cache, my problem was resolved since I had an old page that was no longer valid.
4) As far as “Each of my complaints were met with Natalie Minh’s ignorance of the situation (she had no idea what was going on because she doesn’t oversee nor proofread the work she outsources to her Pakistan-based subcontractors.” Again, I disagree with this statement. When my website was built, Natalie and I proofread to ensure everything was perfect. All emails that I sent to Umar also went to Natalie. She tracked all emails verifying everything was performed as requested. If by chance, Natalie determined the developer may misinterpret a request, she stepped in to clarify. After that, my problem was resolved.
Natalie is a class act woman and she lives her life with integrity. As someone who has done business with her on numerous occasions, she has always gone above and beyond for her clientele when they were unhappy. Again reviewing the google document, Natalie went above and beyond what was required and agreed upon.
I honestly feel Kenny Wayne Tenny’s review is slanderous and libelous and calls into question the integrity of all his reviews on his profile.”